Any domain used for sending emails should have a valid SPF and DKIM records. An SPF record is a type of DNS record and you can create or update one in your cPanel account. You will need a basic understanding of DNS records and also know all the sources of Read more…
A Sender Policy Framework (SPF) record is a particular Domain Name Service (DNS) record that is used to by external mail servers to ensure that your email is valid for delivery. If you don’t have an SPF record for your domain, you risk an increased chance of your emails not Read more…
These instructions assume that the IMAP protocol, rather than POP3, is to be used (POP3 needs different port settings). To add a new IMAP account: Open Outlook and click on the File tab. Click on the Account Settings button and select Account Settings…: The Account Settings window will be displayed. Read more…
The Accounts Portal is our billing system, operated by ChargeBee. The Accounts Portal maintains customer records, maintains a list of the subscribed services, automatically generates the reminder emails, issues invoices when they are due, and takes card payments. If you are a customer, you can create a Portal Account using Read more…
Mozilla Thunderbird is a free Email Client that can be used to access IMAP and POP3 email accounts. It can be downloaded from https://www.thunderbird.net/en-GB/. These instructions assume that the IMAP protocol, rather than POP3, is to be used (POP3 needs different port settings). To connect Thunderbird to your OrchidServe IMAP Read more…