These instructions are useful if you need to manually update your email server settings in Outlook (Office 365 2021 edition). These instructions assume that the IMAP protocol, rather than POP3, is to be used (POP3 needs different port settings) and that you are updating the settings for a previously configured Read more…
These instructions assume that the IMAP protocol, rather than POP3, is to be used (POP3 needs different port settings). To add a new IMAP account: Open Outlook and click on the File tab. Click on the Account Settings button and select Account Settings…: The Account Settings window will be displayed. Read more…
If your domain’s email is hosted on our cPanel servers Applies to servers krypton.cloudhosting.uk and rubidium.cloudhosting.uk. Incoming and Outgoing Server: this is usually mail.<yourdomain> or the appropriate server e.g. rubidium.cloudhosting.uk (you must have an SSL certificate configured if you use your own domain) Email Username : Your email address Email Password : Read more…
Any domain used for sending emails should have a valid SPF and DKIM records. An SPF record is a type of DNS record and you can create or update one in your cPanel account. You will need a basic understanding of DNS records and also know all the sources of Read more…
A Sender Policy Framework (SPF) record is a particular Domain Name Service (DNS) record that is used to by external mail servers to ensure that your email is valid for delivery. If you don’t have an SPF record for your domain, you risk an increased chance of your emails not Read more…
Mozilla Thunderbird is a free Email Client that can be used to access IMAP and POP3 email accounts. It can be downloaded from https://www.thunderbird.net/en-GB/. These instructions assume that the IMAP protocol, rather than POP3, is to be used (POP3 needs different port settings). To connect Thunderbird to your OrchidServe IMAP Read more…
Hosting 90, 98 Email Settings – using secure server address The server has an SSL certificate and reverse DNS set so unless you have these set for you domain, it is better to use these for the best chance of successful mail delivery. Incoming and Outgoing Server : ceres.uksrv.co.uk (or Read more…
IMAP email access coordinates between the server and your mail application. Messages that have been read/deleted/replied to will show up as such, both on the server and in the mail application. POP3 does not coordinate with the server. Messages marked as read/deleted/replied to in the mail application will not show Read more…
You can log into your OrchidServe cPanel Webmail by going to the relevant server. See Control Panels. You can also log in directly by going to: https://<your_domain_name>:2096 Where <your_domain_name> is your domain name, ending in “.co.uk” or “.com” for example. Do not include the “www” from the beginning of the Read more…
These instructions relate to Outlook 2010 but should be similar for Outlook 2013, 2016 and 2019. The instructions assume that the IMAP protocol, rather than POP3, is to be used (POP3 needs different port settings). The instructions also assume that the server is ceres.uksrv.co.uk – this can be updated to Read more…