OrchidServe is committed to protecting your privacy. This Statement of Privacy applies to the OrchidServe website and its data collection and usage. By using the OrchidServe website, you consent to the data practices described in this statement.

Collection of your Personal Information

OrchidServe collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. OrchidServe may also collect anonymous demographic information, which is not unique to you, such as your postal address, age, gender, preferences, interests and favourites.
There is also information about your computer hardware and software that is automatically collected by OrchidServe. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by OrchidServe for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the OrchidServe website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through OrchidServe public message boards, this information may be collected and used by others. Note: OrchidServe does not read any of your private online communications.

OrchidServe encourages you to review the privacy statements of websites you choose to link to from OrchidServe so that you can understand how those websites collect, use and share your information. OrchidServe is not responsible for the privacy statements or other content on websites outside of the OrchidServe and Orchid’s family of websites.

Use of your Personal Information

OrchidServe collects and uses your personal information to operate the OrchidServe website and deliver the services you have requested. OrchidServe also uses your personally identifiable information to inform you of other products or services available from OrchidServe and its affiliates. OrchidServe may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

OrchidServe does not sell or rent its customer lists to third parties. OrchidServe may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, OrchidServe may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for services and deliveries. All such third parties are prohibited from using your personal information except to provide these services to OrchidServe, and they are required to maintain the confidentiality of your information.

OrchidServe does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

OrchidServe keeps track of the websites and pages our customers visit within OrchidServe, in order to determine what OrchidServe services are the most popular. This data may be used to deliver customised content and advertising within OrchidServe to customers whose behaviour indicates that they are interested in a particular subject area.

OrchidServe will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on OrchidServe or the site; (b) protect and defend the rights or property of OrchidServe; and, (c) act under exigent circumstances to protect the personal safety of users of OrchidServe, or the public.

Use of Cookies

The OrchidServe websites use “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize OrchidServe pages, or register with OrchidServe site or services, a cookie helps OrchidServe to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same OrchidServe website, the information you previously provided can be retrieved, so you can easily use the OrchidServe features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the OrchidServe services or websites you visit.

Security of your Personal Information

OrchidServe secures your personal information from unauthorised access, use or disclosure. OrchidServe secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

OrchidServe will occasionally update this Statement of Privacy to reflect company and customer feedback. OrchidServe encourages you to periodically review this Statement to be informed of how OrchidServe is protecting your information.

Contact Information

OrchidServe welcomes your comments regarding this Statement of Privacy. If you believe that OrchidServe has not adhered to this Statement, please contact OrchidServe at orchidserve@orchidserve.co.uk. We will use commercially reasonable efforts to promptly determine and remedy the problem.