The Basics

The page lists common domain configuration settings for domains that use our cPanel servers.

Nameservers

To use our cPanel Servers to provide your domain’s DNS, your domain must point to the nameservers for your domain’s cPanel server:

  • krypton.cloudhosting.uk use nameservers: ns1.cloudhosting.uk and ns2.cloudhosting.uk
  • rubidium.cloudhosting.uk use nameservers: ns1.cloudhosting.uk and ns2.cloudhosting.uk

For other hosting configurations, such as Virtual Private Servers or Onyx, please check with us for details.

SERVER REPLACEMENT : ceres.uksrv.co.uk (77.72.4.98) was retired 26th November 2021.

DNS Settings

Hosted Website DNS Settings

To use our cPanel Servers to host your domain’s website, your domain’s DNS records must point to the appropriate server IP address:

  • krypton.cloudhosting.uk point the A record to 185.199.220.36
  • rubidium.cloudhosting.uk point the A record to 185.199.220.37

Hosted Email DNS Settings

To use our cPanel Servers to host your domain’s email, your domain’s MX records must point to the appropriate mail servers:

  • krypton.cloudhosting.uk point the MX records to mx1.cloudhosting.co.uk and mx2.cloudhosting.co.uk
  • rubidium.cloudhosting.uk point the MX records to mx1.cloudhosting.co.uk and mx2.cloudhosting.co.uk

Email Client Settings

IMAP email access coordinates between the server and your mail application. Messages that have been read/deleted/replied to will show up as such, both on the server and in the mail application.  POP3 does not coordinate with the server. Messages marked as read/deleted/replied to in the mail application will not show up as such on the server. This means that future mail downloads with POP3 will show all messages as unread. Outgoing mail is sent using SMTP.

We recommend using POP3 over SSL/TLS or IMAP over SSL/TLS since they provide increased security for your interactions with the remote mail server.

Incoming and Outgoing Server (ensure you enter the correct server):

You can use your own domain name or the server address as the incoming and outgoing server, i.e.:

  • your own server address (e.g. mail.<yourdomain>, provided you have an SSL certificates configured
  • the relevant server address (e.g. krypton.cloudhosting.uk, rubidium.cloudhosting.uk)

Email Username : Your email address
Email Password : is set in cPanel

In your Email Client, ensure that you have the following settings:

Authentication:

  • The Server Requires Authentication to Send (User the same detail as Incoming)

Incoming Server Ports and Encryption (IMAP OR POP3):

  • If using IMAP, Incoming Server IMAP port is 993.
  • If using POP3, Incoming Server POP3 port is 995.
  • Encryption is SSL.

Outgoing Server Port and Encryption (SMTP):

  • Outgoing Server SMTP port is 465.
  • Encryption is SSL.

Accessing cPanel

You can access cPanel using the link on the Control Panels page or directly at https://cpanel.<yourdomain>:2083

Further Support

Please view our Knowledgebase to help answer your question.