The Basics

Email Settings

IMAP email access coordinates between the server and your mail application. Messages that have been read/deleted/replied to will show up as such, both on the server and in the mail application.  POP3 does not coordinate with the server. Messages marked as read/deleted/replied to in the mail application will not show up as such on the server. This means that future mail downloads with POP3 will show all messages as unread. Outgoing mail is sent using SMTP.

We recommend using POP3 over SSL/TLS or IMAP over SSL/TLS since they provide increased security for your interactions with the remote mail server.

The server has an SSL certificate and reverse DNS set so unless you have these set for you domain, it is better to use these for the best chance of successful mail delivery.

Incoming and Outgoing Server : (or your own server address if you have an SSL certificates configured)

Email Username : Your email address
Email Password : is set in cPanel.

In your Email Client, ensure that you have the following settings:


  • The Server Requires Authentication to Send (User the same detail as Incoming)

Incoming Server Ports and Encryption (IMAP OR POP3):

  • If using IMAP, Incoming Server IMAP port is 993.
  • If using POP3, Incoming Server POP3 port is 995.
  • Encryption is SSL.

Outgoing Server Port and Encryption (SMTP):

  • Outgoing Server SMTP port is 465.
  • Encryption is SSL.

Accessing cPanel

You can access cPanel through this website or directly at http://cpanel.<yourdomain>:2083

Further Support

Please view our Knowledgebase to help answer your question.