These instructions assume that the IMAP protocol, rather than POP3, is to be used (POP3 needs different port settings).

To add an IMAP account to New Outlook:

  1. Open New Outlook and click on the File tab and select the Account info option.

  1. Click the Add account button:

  1. Ignore any suggested email accounts and enter your email address:

New outlook should recognise the email address as being associated with an IMAP account.

  1. Enter the Password:

    • Enter your e-mail address.
    • Click on Advanced options and tick Let me set up my account manually.
    • Click Connect.
  1. Click Show more (to slide the button to the right). Enter the following details:

 

    • Set the Incoming mail server to:
      • mail.<yourdomain.co.uk> or your allocated server, e.g. krypton.cloudhosting.uk or rubidium.cloudhosting.uk.
      • Port 993.
      • Encryption method SSL/TLS.
    • Set the Outgoing mail server to:
      • mail.<yourdomain.co.uk> or your allocated server, e.g. krypton.cloudhosting.uk or rubidium.cloudhosting.uk.
      • Port 465.
      • Encryption method SSL/TLS.
  1. Click Continue.
  2. If the entered details are corrected, Outlook will synchronise with the server.