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How To

Email

How do I configure Outlook for Office 365 to connect to my IMAP email?

These instructions assume that the IMAP protocol, rather than POP3, is to be used (POP3 needs different port settings). To add a new IMAP account: Open Outlook and click on the File tab. Click on the Account Settings button and select Account Settings…: The Account Settings window will be displayed. Read more…

By orchidsupport, 10 months10 months ago
Billing

What is the Accounts Portal and how do I access it?

The Accounts Portal is our billing system, operated by ChargeBee. The Accounts Portal maintains customer records, maintains a list of the subscribed services, automatically generates the reminder emails, issues invoices when they are due, and takes card payments. If you are a customer, you can create a Portal Account using Read more…

By orchidsupport, 10 months10 months ago
Email

How do I configure Thunderbird to connect to my IMAP email?

Mozilla Thunderbird is a free Email Client that can be used to access IMAP and POP3 email accounts. It can be downloaded from https://www.thunderbird.net/en-GB/. These instructions assume that the IMAP protocol, rather than POP3, is to be used (POP3 needs different port settings). To connect Thunderbird to your OrchidServe IMAP Read more…

By orchidsupport, 10 months10 months ago
cPanel

How do I log in to Webmail on cPanel?

You can log into your OrchidServe Webmail by going to: Webmail on Ceres.uksrv.co.uk. You can also log in directly by going to: http://<your_domain_name>:2096 Where <your_domain_name> is your domain name, ending in “.co.uk” or “.com” for example. Do not include the “www” from the beginning of the domain name. You will Read more…

By orchidsupport, 3 years10 months ago
Email

How do I configure Outlook 2010 to connect to my IMAP email?

These instructions relate to Outlook 2010 but should be similar for Outlook 2013, 2016 and 2019. The instructions assume that the IMAP protocol, rather than POP3, is to be used (POP3 needs different port settings). To add a new IMAP account: Open Outlook and click on the File tab. Click Read more…

By orchidsupport, 3 years10 months ago
Recent Posts
  • How do I add or update an SPF record for my domain?
  • What is an SPF record and do I need one?
  • How do I configure Outlook for Office 365 to connect to my IMAP email?
  • What is the Accounts Portal and how do I access it?
  • How do I configure Thunderbird to connect to my IMAP email?
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