These instructions assume that the IMAP protocol, rather than POP3, is to be used (POP3 needs different port settings). To add a new IMAP account: Open Outlook and click on the File tab. Click on the Account Settings button and select Account Settings…: The Account Settings window will be displayed. Read more…
The Accounts Portal is our billing system, operated by ChargeBee. The Accounts Portal maintains customer records, maintains a list of the subscribed services, automatically generates the reminder emails, issues invoices when they are due, and takes card payments. If you are a customer, you can create a Portal Account using Read more…
Mozilla Thunderbird is a free Email Client that can be used to access IMAP and POP3 email accounts. It can be downloaded from https://www.thunderbird.net/en-GB/. These instructions assume that the IMAP protocol, rather than POP3, is to be used (POP3 needs different port settings). To connect Thunderbird to your OrchidServe IMAP Read more…
You can log into your OrchidServe cPanel Webmail by going to the relevant server. See Control Panels. You can also log in directly by going to: https://<your_domain_name>:2096 Where <your_domain_name> is your domain name, ending in “.co.uk” or “.com” for example. Do not include the “www” from the beginning of the Read more…
These instructions relate to Outlook 2010 but should be similar for Outlook 2013, 2016 and 2019. The instructions assume that the IMAP protocol, rather than POP3, is to be used (POP3 needs different port settings). The instructions also assume that the server is ceres.uksrv.co.uk – this can be updated to Read more…